Fortune Alexander of Pega – 70% of Customer Service Leaders Say They’re Optimizing Experiences for Gen Z and Millennials
Jon Ferrara of Nimble: Only 1% of 225 Million Global Businesses Use CRM. Why? You Work for the CRM, not the Other Way Around
Colin Fleming of Salesforce says Salesforce+ Will Make Dreamforce a Transformational Experience Compared to Previous Years
Lori Castillo Martinez of Salesforce – Future of Work is Opportunity to Integrate DEI Into Core of the Business
Angel Investor and Advisor Larry Augustin – It’s Gotten Easier to Build Tech, Harder to get it in Customer Hands
Karena Scoggin of Amazon – Road to Ownership Program Looks for Leaders, Problem Solvers, and Customer Obsession
Alan Trefler of Pega – Current Business Climate Makes You Focus on Efficiency, but Not at Cost of Client Engagement
Jeff Wartgow of Oracle – Not Designing Experiences for Millennials and Gen Z Makes You a Niche Player
